Some things just never cease to amaze me. Ok I get it- Sometimes we just have enough of idiot customers and in many cases we secretly wish that we could just ship them all off to some deserted place and have them be gone! But it is seldom the case when a major company makes a philosophical stance about dealing with idiots that complain too much. In the case of Sprint, the bosses in the ivory tower decided “Screw ‘Em!!!”
Most of us have seen it or had to deal with a customer who just always has expectation that are out of reach and not even reasonable but as a boss that is pretty up there I just tell my teams hey- deal with it and I will back you. I just think that if your whole company takes the stance of— “if WE think you complain too much, guess what, we are done with you because we choose to tell you that to us customer service means not hearing your gripes!”
Great Job Sprint!
Most of us have seen it or had to deal with a customer who just always has expectation that are out of reach and not even reasonable but as a boss that is pretty up there I just tell my teams hey- deal with it and I will back you. I just think that if your whole company takes the stance of— “if WE think you complain too much, guess what, we are done with you because we choose to tell you that to us customer service means not hearing your gripes!”
Great Job Sprint!
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